AUSTRALIA-WIDE SHIPPING
All Australian orders are shipped by road with Australia Post for a flat fee of $10
INTERNATIONAL SHIPPING
International shipping is currently set at a flat rate of AUD$50, however remote areas incur additional charges applied by DHL, in which case we will contact you before completing your order.
Aviation Safety requirements for shipping alcohol-based fragrances require that our bottles contain no more than 30ml of perfume in any single item. Multiples of 30ml may be ordered up to 495ml total volume (or 16 bottles) in a single parcel.
1. Invoices are required by DHL to reflect the correct value of items purchased. If VAT or import customs duty is applied in your country of residence, please know that these charges will be added to your parcel when it enters your country. All customs duties and taxes are the buyer’s responsibility.
Currently the AUD is trading at 0.66 against the USD which substantially mitigates these fees and charges.
Customers are responsible for local duties and taxes.
Customers need to pay for these charges before customs can release goods.
Any returns caused by failure to pay customs charges are not entitled to refunds.
2. Due to import restrictions and problems arising with Customs, we are unable to ship products to Mainland China, Greece, India, Israel, Kenya, Sri Lanka and Spain.
3. All international orders are shipped with DHL Express.
DELIVERY POLICY
At the time of ordering goods, customers automatically receive an itemised invoice. When payment is processed, ordered items are shipped within 3-5 business days. Tracking numbers are supplied for domestic parcels, and Waybill notifications are provided for international customers. Australia-wide shipping takes 5-7 business days from day of shipping, and international orders, once shipped, will typically arrive within the same period of time of 5-7 business days, depending on destination. Delays occurring beyond our control, arising from domestic and or international transport issues effecting carriers, may arise from time to time, but are unlikely and are usually resolved within a 3-day window.
RETURNS POLICY
Items returned within 30 days of purchase, when unopened and in original packaging will be refunded, less all Stripe fees which are non-refundable to us, the seller.
Return shipping is the responsibility of the customer. Please contact us for further information if required.
